What is the name of your state (only U.S. law)? CA
I purchased a BIG LCD TV from Costco and I accidently scratched the bottom of it and broke off a small plastic piece of the frame. The TV still works perfectly...no scratches on the screen, no cracks, or any damage to the actual screen.
Due to financial reasons, I could not keep the TV and I needed to return it to the store, but the store manager refused to accept the return. Costco's policy clearly states at the store, online, everywhere that, "We guarantee your satisfaction on every product we sell with a full refund. The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, touchscreen tablets, MP3 players and cellular phones."
THAT IS IT!!! That is Costco's entire return policy! No joke!
By the way, I have only owned the TV for 45 days, so I am well within the 90 day return policy. Okay, I damaged a small portion of the TV...my fault, but based upon Costco's return policy, do they have to accept it. Notice the words, "We guarantee your satisfaction on every product we sell with a full refund." I am not satisifed, based upon the lack of durability of their product. I know its a BS answer, but does it fly? Do I have a case? Keep in mind, its not my return policy, but Costco's policy AND I AM NOT SATISFIED!
I purchased a BIG LCD TV from Costco and I accidently scratched the bottom of it and broke off a small plastic piece of the frame. The TV still works perfectly...no scratches on the screen, no cracks, or any damage to the actual screen.
Due to financial reasons, I could not keep the TV and I needed to return it to the store, but the store manager refused to accept the return. Costco's policy clearly states at the store, online, everywhere that, "We guarantee your satisfaction on every product we sell with a full refund. The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, touchscreen tablets, MP3 players and cellular phones."
THAT IS IT!!! That is Costco's entire return policy! No joke!
By the way, I have only owned the TV for 45 days, so I am well within the 90 day return policy. Okay, I damaged a small portion of the TV...my fault, but based upon Costco's return policy, do they have to accept it. Notice the words, "We guarantee your satisfaction on every product we sell with a full refund." I am not satisifed, based upon the lack of durability of their product. I know its a BS answer, but does it fly? Do I have a case? Keep in mind, its not my return policy, but Costco's policy AND I AM NOT SATISFIED!